Privacy policy

Stack.insure is operated by Sooq Enterprise LLC ("we", "us", or "our"). Stack.insure provides information about an AI operating layer for insurance teams. This policy applies to visitors to stack.insure and to people who contact us about our product or services.

For questions about this policy or the way we handle personal information, contact help@stack.insure or write to Sooq Enterprise LLC (Stack.insure), Shams Business Center, Sharjah Media City, Sharjah, United Arab Emirates.

We receive information that you choose to provide through our contact form, email, or conversations with our team.

• Your name, business email address, mobile number, and WhatsApp number.
• Your company or organisation, role, and the business goal, workflow, or system you want to improve.
• Messages, attachments, and other information you include in correspondence with us.
• Basic technical and security data, such as the page or route requested, browser information, and timestamps, as needed to deliver and protect the website.

When online form delivery is configured, the contact form sends the details you provide to our server and then to the email or workflow provider configured by Stack.insure so our team can respond. Provider credentials remain on the server and are not exposed to your browser.

If online delivery is temporarily unavailable or has not been configured, the form prepares an email addressed to help@stack.insure in your device’s email application. The message is sent only when you send it from that application.

Please avoid sending sensitive personal information, payment card details, health information, claim documents, policy records, or passwords through the website contact form unless we have agreed on an appropriate secure channel.

We use personal information only where it is relevant to operating the website, responding to you, protecting our services, or meeting legal obligations.

• Respond to enquiries, arrange product discussions, and prepare relevant follow-up.
• Understand prospective customer needs and improve our website, product positioning, and service experience.
• Operate, secure, diagnose, and maintain the website, including investigating technical errors and preventing misuse.
• Keep business records, exercise or defend legal rights, and comply with applicable law.

Depending on the circumstances and applicable law, we process information with your consent, to take steps you request before entering into a business relationship, for our legitimate interests in operating and protecting the website and responding to business enquiries, or to comply with legal obligations.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.

We may share information with service providers that support website hosting, email, and security, only to the extent needed for those services.

We may also disclose information if required by law, to protect rights or safety, or in connection with a corporate transaction. We do not sell personal information or share it for behavioural advertising.

Our service providers may process information in countries outside the United Arab Emirates. Where required, we use appropriate contractual or legal safeguards and take reasonable steps to ensure that transferred information receives suitable protection.

We keep enquiry and correspondence records only for as long as needed to respond, manage a prospective or active business relationship, protect the website, resolve disputes, and meet legal or accounting requirements. Retention periods depend on the nature of the record and the reason it is held. Information is deleted, anonymised, or securely archived when it is no longer needed.

We use reasonable administrative and technical measures designed to protect information against unauthorised access, loss, misuse, or alteration. No internet transmission or storage system can be guaranteed to be completely secure, so please use an agreed secure channel for confidential material.

Subject to applicable law and relevant exceptions, you may ask us to:

• Confirm whether we process your personal information and provide access to it.
• Correct inaccurate or incomplete information.
• Delete information or restrict or object to certain processing.
• Provide eligible information in a portable form.
• Withdraw consent or stop direct marketing messages.

This website is intended for business audiences and is not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has provided information, contact us so we can review and delete it where appropriate.

The website links to external sites and social platforms. Those services control their own privacy practices. Review their policies before providing information or using their features.

We may update this policy as the website, our practices, or applicable law changes. The date at the top shows the latest revision. Questions or privacy requests can be sent to help@stack.insure or addressed to Sooq Enterprise LLC. We may need to verify your identity before completing a request.